One area, properly sorted.
Intensives
There's one thing you want to fix and know what it is. You just need the time and the right support to get there.
Your guest communications aren't being read, your ways of working with DMCs has friction you can't seem to resolve, and your systems don't talk to each other.
You know your processes need work but there's always something more urgent pulling you away from it.
The result is a constant feeling like you are firefighting that leaves you with no headspace to think clearly about where the business is going, let alone the time to do it.
Let's dive in
A schedule and way to manage your time, imagine having at least 2 hours back in your week, knowing where your time is going and what you spend it on.
Time and headspace back in your week
01
Setting clearer expectations with your team, suppliers and clients, putting boundaries in place so you have time to work on the business, not just in it.
The ability to stop firefighting the same problems
02
Procedures and ways of working that anticipate the challenges specific to your tours, itineraries and expeditions before they become fires, so you're operating proactively, not reactively.
The space to let go
03
The Impact
You want a communications framework that your guests actually read and your team actually use
You want clearer ways of working with your DMC partners, with expectations set on both sides
You want your systems to talk to each other so your team aren't running everything on spreadsheets and email
You want your onboarding to feel smooth and professional, not something you're patching together each time
You want clearer boundaries with your team and clients so your time is protected
You want the headspace to think clearly about where the business is going and how to get it there
What an intensive can cover
Guest communication and management
Onboarding and offboarding
Systems and ways of working
Your time and boundaries
Risk, contingency and proactive planning
Every intensive includes a couple of hours of upfront preparation, the sessions themselves, a takeaway document or framework to act on, fourteen days of WhatsApp or email access if you have questions while you implement, and a closing session to review progress.
“The feeling of clarity and moving away from that feeling of flying by the seat of my pants. The team now feel more relaxed knowing that delivery has structure and processes to ensure nothing is missed.”
— robin hayhurst
CONSTRUCTION INDUSTRY COACH
“She brought calm and structure to what had sometimes felt frenetic. We've since been able to onboard our newest team member more efficiently and we're already seeing Bella's guidance strengthen our client relationships.”
— CLAIRE HUTCHINGS
Founder, chime marketing agency
Timeline
Half day, full day, or a focused one to two month sprint. Every intensive includes 14 days of supported accountability and a wrap up session at the end.
Your time
A couple of hours of upfront context and preparation, plus the sessions themselves. What's needed outside of that depends on the topic and format, and we'll agree it together before we start.
Investment
Starting from £750. Payment plans available if you'd prefer to spread the cost over a couple of months.
The practicalities
What happens next
Now is the time to dive in with a free discovery call.
We spend thirty minutes working out which area needs the most attention right now and whether an intensive is the right format.
If it is, we'll agree the focus and the structure.
Frequently asked questions
Most clients have a sense of where the problem is but benefit from talking it through first. Sometimes what feels like the problem is actually coming from something else.
An intensive month can cover more ground than a single day. If the problem feels like it might be greater, it might be worth considering long term support.
Both, depending on what you're working on. If it's your schedule or headspace, it's usually just you. If it's onboarding, communications or systems, the team will likely be involved.
Yes. The intensive works well as a standalone if you already know which area needs attention. If you're not sure where the problem is, the audit is the better starting point.
What are you
looking to solve?
Find out what's actually happening in your guest experience
Most founders think they know why guests don't come back and where the team is losing time. Decisions made on assumption lead to fixing the wrong things, wasting time and money, and losing repeat bookings you didn't know you were losing.
The structure to let your experiences speak for themselves
When the structure behind your business isn't solid, it's noticeable. It costs you time, money and eventually your reputation. While you're still holding it all together, you'll never have the space to focus on the details that matter or the growth that's possible.
