YOUR CLIENT EXPERIENCE & OPERATIONS PARTNER
CREATING CONSISTENT & EXCEPTIONAL BUSINESS EXPERIENCES.
LET'S GET STARTED
HELPING YOUR SERVICE BUSINESS TO RUN WITHOUT YOU
We are an explorative consultancy partnering with agency & b2b founders to build LONG TERM business & client success.

 Streamlining & simplifying internal delivery & client processes across the entire customer journey, increasing capacity & client retention, while giving founders headspace to work on or out of the business.
HI, I AM BELLA HEGARTY.
Your client experience & operations partner, an adrenaline junkie with an adventurous soul.

Having worked in the travel and hospitality sector for 8 years, I have been at the core of providing a beyond 5* service.

It’s the small touches that make the biggest impact…

A warm greeting, a bottle of champagne on arrival, local secret spots etc, these are essential to building lasting memories and the future success of businesses within the industry.

Why can’t these same small touches be applied to the packages that your business offers to your clients enabling them to want to come back for more?

From a lens of looking holistically at client success within your services, I specialise in aligning expectations to delivery, developing and streamlining services to make sure the success and retention of clients is seamless.
ASKING THE HARD QUESTIONS. 
SO THAT YOU DON'T HAVE TO!
You’ve grown and established the business and it means everything, strategising the next steps, you aren’t on the ground. 

You
 don't have the time to analyze your client feedback to make adjustments in refinements resulting in the customer experience starting to fall by the wayside, with assumptions of what clients really want.
ARE YOU FEELING...
You’re never quite sure if your clients are 100% happy with your services leaving you feeling like you might and your team have missed something.
You aren't sure how to maximise the skills of your team to align to the growth goals of your brand.
You’re afraid to ask your clients for feedback, in case you hear a negative response.
You’re exhausted struggling with a lack of capacity to maintain and manage the growth planned.
I am here to help, uncover the truth and partner with you to build a plan to simplify and refine the experience, retaining clients without the need for extra resources.
let's get started
SIGNATURE PACKAGES
1:1 CONSULTING
EXPERIENCE DIAGNOSIS
THE ULTIMATE EXPERIENCE™
Working with you and your team through advisory, audit and implementation support, to streamline and simplify internal operations, increase service margins and efficiency, Improve your client experience and exceed expectations.

The 5* Feedback Loop™ framework is the basis of our work together, however customised to your agency's needs.

You will walk away with time to work on the business, while transitioning into a strategic partner for your clients and team.
Book a consultation
EXPERIENCE DIAGNOSIS
Running through a diagnosis of your agency, or any other blockages that you are currently facing to inhibit your success, deep diving to get to the bottom of why and how we can push past them.

Gaining immediate clarity into the areas of optimisation for your operations and experiences, either in a 90 minute or half day session, followed by an implementation guide and 2 weeks of accountability from Bella.
Book A consultation
SUCCESS BASED ON FACTS.
Client Success Stories.
  • After a period of steep growth from a team of one to five I knew Chime Agency needed to build stronger foundations to stabilise. In a short space of time Bella helped us to define and refine our processes and ways of working.


    She brought calm and structure to what had sometimes felt frenetic. We have since been able to onboard our newest team member more efficiently and are beginning to see Bella’s guidance impact our client relationships too. We are set up for success for the rest of the year and beyond.”
    Claire Hutchings
    Founder & MD | Chime Agency
  • “Sometimes you find a match in good people and you just don’t let go!

    Bella is strategic in thinking, a structured project lead, analytical and critical in looking beyond surface level marketing data to decipher performance to optimise, creative in her approaches and an absolute team player.

    Managing our client on/offboarding experiences as well as touchpoint interviews… feeding back into our strategy, she’s been needless to say an amazing asset and become part of our core brand.”
    Angela Tsai
    Founder & CEO | Grow Your Brand With Impact
  • “ I can now see how I'm going to be able to continue to scale the business within the packages I have, alongside clarity and moving away from that feeling that I'm flying by the seat of my pants.

    The team now feel more relaxed knowing that the delivery of the services have structure and processes to ensure nothing is missed, they are more productive and have more confidence communicating with clients.

    Most importantly Bella now laughs at my jokes.”
    Robin Hayhurst
    Construction Industry Coach & Mentor | Robin Hayhurst Coaching
  • “Bella came highly recommended through a friend as being very motivated, dedicated and driven. Working with Bella, our client experience has improved beyond our expectations. 

    Our product from website to customer contact is of a higher quality and gives so more value, keeping in line and exceeding our customer expectations.

    Our onboarding experience in particular has saved us time, and ensured that we extract the right information from our clients, whilst providing a professional and easy approach for them.”
    Clive Owen
    Founder & Owner | Ski Chalet Andorra
JOIN THE JOURNEY
'The Journey' was created as a place for you to check in on your journey as a founder (think less creepy motel, more... eco tree house vibe).

Expect practical advice, campfire stories and exciting news all tailored to help you transition through your next stage of business.
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