Experience support in action
FEATURED WORK
Having worked with some incredible founders, coaches, agencies and service providers one thing ties them all together.
The openness to adventure, doing things differently and want to be able to do more for their clients team and themselves. They’re constantly pushing the envelope, in their industry and for their clients.
Claire Hutchings
Chime, Marketing Agency
CASE STUDY
01. Why they came
After a period of steep growth from a solo founder to a team of five, we knew we needed to strengthen our foundations. The agency was moving fast, but our internal ways of working weren’t keeping up.
I was still deeply involved in delivery and client management, and without clear processes, things felt frenetic. We needed structure, better handoffs, and a way to ensure our clients had a seamless experience.
02. What we did
Bella helped us define and refine our processes. She brought clarity to our workflows, streamlining how we worked as a team.
With her guidance, we set clear expectations for both clients and our internal team, creating smoother handoffs and reducing the reliance on me for every decision.
03. The results
TAKE IT FROM THEM
The feeling of clarity & moving away from that feeling that I'm flying by the seat of my pants
I can now see how I'm going to be able to continue to scale the business within the packages I have.
The team now feel more relaxed knowing that the delivery of the services have structure and processes to ensure nothing is missed, they are more productive and have more confidence communicating with clients.
Most importantly Bella now laughs at my jokes.
Dave Plunkett
The Collaboration Junkie, Partnerships Consultant
CASE STUDY
01. Why they came
Before working with Bella, I constantly felt a nagging doubt that were I wasn't quite doing enough for clients. There was a lingering sense of guilt, uncertainty, and a lack of clarity around what needed to happen and when.
02. What we did
Through Bella’s guidance, we refined our processes, ensuring every step of our client experience was intentional, cohesive, and seamless. She helped us gain clarity on our priorities, aligning our operations to deliver with precision and confidence.
03. The results
I've got a much clearer understanding of what I should be doing and when, everything just feels more cohesive now, it's more joined up, it's more precise, I feel proud about what we’re delivering.
If you’re wondering whether to make the investment, time and resources because this is something you feel you could do yourself, I promise you, you don't know it as well as Bella. You're saving time and delighting your customers that much quicker
let's do this.
Ready to explore?
Jump on a discovery call with me to explore how we can create exceptional experiences for your clients while giving you the headspace to work on what matters most.
